In the unlikely event that our product arrives damaged or faulty, you must notify us within twenty four hours of delivery by sending an email to care@sofiamarino.co.uk. Please include a copy of the receipt and photographs of the damage or fault with a short explanation of what you found damaged or faulty, if it is not obvious from the photo of the product.
If it appears that the product may have been damaged in transit please send us photos of any damaged packaging before removing the product from its packaging.
Returns of incorrectly supplied products should also be notified to us at care@sofiamarino.co.uk within twenty four hours of delivery.
Provided you have notified us within the relevant time periods we will provide you the option of either a refund or replacement. Refunds or replacements claimed outside of the relevant time period will be at our sole discretion.
The cost of collection and return of faulty, damaged or incorrectly supplied products from you shall be met by us.
Where faulty goods are returned to us for replacement, we reserve the right to credit or refund the price instead of replacing the product. Your statutory rights are not affected.
You must notify us by writing to care@sofiamarino.co.uk of a non-delivery within one working day of the scheduled delivery date. We will then give you the option of a credit or a further delivery of the missing product. If you do not notify us within the stated time limit, we shall not be liable for the non-delivery.
