We love to hear from our customers and aim to answer all queries within 3 working days. email@example.com
The jackets are all made to a UK size specification, so they are all true to size. Please ensure that you read our sizing guide and check your order carefully before placing it.
The style is based on the classic 90's Levi trucker jacket. The box style fit gives you the freedom to wear the jacket all year round layered on top of more bulky items in the winter.
Please email is if you would like to receive the size guide with approximate measurements or if you have any questions.
We aim to complete jackets from the ready-to-wear and customised collections within 7-10 working days. After your jacket has been completed, please allow a further 3-5 working days for UK delivery. During busy periods of the year the lead time on production and delivery may be longer. Please pay attention to any updates regarding delivery times when placing your order.
All our UK customers can enjoy free UK delivery on their Sofia Marino products. For Europe Delivery please allow 3-5 business days, for the Rest of World please allow 6-7 business Days. For deliveries outside mainland UK our delivery cost is Europe £20.00 and the rest of the world £30.00. If you have any questions about delivery please contact us at firstname.lastname@example.org.
Sofia Marino is proud to offer both customised and bespoke denim jackets so customers can enjoy a one-of-a-kind wardrobe staple.
Most customers looking for a customised denim jacket design opt to have a name, quote or date embroidered on the back of the jacket but you can choose whatever word or slogan you wish*. If you are stuck for ideas, please don’t hesitate to reach out via email so we can brainstorm ideas together.
Our embroidery font software library is only able to replicate fonts with characters taken from the English and Latin alphabet. Should you wish to use an alternate alphabet or language, please contact us before placing your order.
Find out more about our personalisation services on our customisation page.
If you’d like to go one step further and design a completely bespoke denim jacket with Sofia Marino herself, please check out bespoke services page.
*Please note that we reserve the right to refuse to embroider jackets with any message or image that would be considered offensive or an intellectual property violation.
Sustainability and slow fashion are at the heart of Sofia Marino’s brand ethos. Please check out our Brand Ethos page for more detail on our commitment to sustainable manufacturing, materials and practices.
To keep your jackets looking their best, please follow our care advice:
- All Sofia Marino designs are strictly hand wash only.
- Turn items inside out before washing to protect the embroidery design.
- Allow embroidered jackets to drip dry and do not attempt to wring them out.
- Do not iron the embroidery as this may damage the design and beading.
- Do not use bleach or use any harsh washing chemicals as this may affect the colour of the embroidery and jacket.
- Do not wear crossbody bags on top of the jacket as this will damage the design and beading.
Please note colour may transfer onto other garments or upholstery.
Every product is made-to-order and the embroidery alone can take anywhere between 8-12 hours to complete. The jackets are then hand finished with either embellishments, beading or hand painting by Sofia Marino herself.
Finishing touches such as Sofia’s signature are then embroidered into the jacket and the back panel is lined by hand to protect the inside stitching. Finally, our jackets are ready to be delivered to our customers!
The whole process can take up to 10 working days to complete depending on the complexity of the design and any customisations.
We aim to complete jackets from the ready-to-wear and customised collections within 7-10 working days. Fully bespoke jackets are usually completed within 3-4 weeks of design approval. Please allow a further 3-5 working days for UK delivery. For international deliveries, please contact us at email@example.com.
During busy periods of the year, the lead time on production and delivery may be longer. Please look out for any updates regarding delivery times when placing your order.
Please note it is not possible to amend or cancel an order once it has been placed. We aim to begin work on orders as soon as possible after an order is received through our system to ensure our products get to you as quickly as possible.
Remember to check your order carefully before placing it to ensure you are happy with it. You are entirely responsible for the text and other content of your gift message. We have no liability for any such content and do not check for spelling or other such errors.
We hope that you love your Sofia Marino order but in the unfortunate event that you are dissatisfied, we will do our best to rectify this.
You can return or exchange any of our standard denim jackets within 14 days of delivery subject to the security ribbon and all labels remaining intact. Please contact us at firstname.lastname@example.org to arrange for the return of your order.
You are responsible for ensuring your order makes it back to us in good condition and for any shipping charges involved. You should use a recorded delivery service to ensure you can track your order’s return as we will not be held liable for any damaged or missing products.
Please note that due to the bespoke and customised nature of some of our products, we are unable to offer refunds on any personalised items. Please ensure that you read our sizing guide and check your order carefully before placing it.
We take every care in making and packaging our products, but if your item is damaged when it arrives, please get in touch with us directly at email@example.com and we will get back to you. Remember to quote your order number and include any relevant photographs.
Please note we are unable to refund orders that are faulty through no fault of our own. This does not affect your statutory rights. For more information, please contact your local Citizens Advice Bureau or the equivalent in your jurisdiction.