Our Privacy Policy describes how we (together with affiliated companies – “Shopify”, “Paypal”, “Facebook”, “Instagram”or “Google)  collects and uses information, including the personal information, you provide on via sofiamarino.co.uk (the “Website”). This policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. 


We do not store credit card detail’s nor do we share customer details with any third parties. 


When you purchase something from our Website, part of the buying and selling process requires us to collect some personal information, such as your name, address, email address etc.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Subject to obtaining your permission we may send you emails about our Website, new product offers and other updates in the form of email marketing literature and newsletters.


When you provide us with personal information to complete a transaction, verify your credit card details, place an order, arrange for a delivery or return a purchase, we imply and assume that you consent to us collecting that information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent, or provide you with an opportunity to decline. 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us at gdpr@sofiamarino.co.uk.


If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 

After your transaction is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.

For more information about this aspect of your security you may also want to read Shopify's Terms of Service or Privacy Statement.

Our Website is hosted on the Shopify platform, who provide us with the online e-commerce facility that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general application. They store your data on a secure server behind a firewall.


We may disclose your personal information to law enforcement agencies if required to do so and to our professional advisors and credit agencies if you violate our Terms of Service.


In general, third-party providers we use only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide them for you in order to charge and where necessary refund purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers individually.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us, so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website's Terms of Service.


When you click on links on our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


We use cookies to give you the best experience on our website. By continuing to browse our site, you are agreeing to our use of cookies. If you have any further questions or would like to change your preferences, please email us directly at care@sofiamarino.co.uk. 


We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we are acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.


If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer services department at care@sofiamarino.co.uk.


We take your privacy very seriously and will only use your personal information to administer your account and to provide you with the products and services you have requested from us.

We may contact you, via email only, with the occasional newsletter or offer if you have previously purchased from us and given us your permission to do so. You can opt out of this at any time either by unsubscribing by emailing us at gdpr@sofiamarino.co.uk.

We will not pass your details onto other companies.  

If you are not 100% satisfied with your purchase please contact care@sofiamarino.co.uk within 72 hours of receipt of the product to obtain a goods return number “GRN”.
Standard products may be returned up to 14 days from the date of purchase, providing you can provide a copy of the original receipt and the item has not been used or damaged and is returned in the same condition and original packaging in which it was delivered.
Unfortunately, some of our products and services are non-refundable and cannot be cancelled once an order has been placed these include:
  • Anything that has been made to your specific requirements, is personalised or otherwise cannot be resold due to a bespoke element.
  • Creative pieces that are specially commissioned when you place an order.
  • Personal items sold with a hygiene seal (like face masks, snoods, earrings, cosmetics or underwear) where the seal is broken.
  • Any items that have been tampered with or do not have the original packaging attached. This includes the return ribbon.
All items being returned by customers shall be at the customers own cost and no refund can be claimed for carriage unless the product is faulty due to a manufacturing defect, whereupon your statutory rights to a refund or exchange are unaffected.
When returning product to us, customers must retain the proof of postage certificate from the post office or courier. The proof of postage certificate must contain a tracking number relevant to the parcel. Once the parcel is received back in our warehouse, the product will be inspected and a refund will be made within two normal working days, provided it has not been used or damaged by you.
When returning an item for exchange or refund, customers must ensure that they pay for adequate insurance of the parcel, equivalent in value to the cost of the items contained therein. Failure to do so will result in the customer remaining liable for the parcel should it be lost in transit during the return.
In the unlikely event that our product arrives damaged or faulty, you must notify us within twenty four hours of delivery by sending an email to care@sofiamarino.co.uk. Please include a copy of the receipt and photographs of the damage or fault with a short explanation of what you found damaged or faulty, if it is not obvious from the photo of the product.
If it appears that the product may have been damaged in transit please send us photos of any damaged packaging before removing the product from its packaging.
Returns of incorrectly supplied products should also be notified to us at care@sofiamarino.co.uk within twenty four hours of delivery.
Provided you have notified us within the relevant time periods we will provide you the option of either a refund or replacement. Refunds or replacements claimed outside of the relevant time period will be at our sole discretion.
The cost of collection and return of faulty, damaged or incorrectly supplied products from you shall be met by us.
Where faulty goods are returned to us for replacement, we reserve the right to credit or refund the price instead of replacing the product. Your statutory rights are not affected.
You must notify us by writing to care@sofiamarino.co.uk of a non-delivery within one working day of the scheduled delivery date. We will then give you the option of a credit or a further delivery of the missing product. If you do not notify us within the stated time limit, we shall not be liable for the non-delivery.